Privacy policy

Who controls your data?

The website operator is MB „KAPITONAS VEŽA“, company code 306388630, Lotmiškio g. 9, LT-93123 Neringa, Lithuania. For data protection enquiries, email [email protected].

Contact and journey arrangements

When you call or write, you provide contact details and information needed for your journey, such as the pickup point, time and number of passengers. We use it to reply, agree arrangements and provide the service. Processing is necessary for steps you request before entering a contract and for performing it. Without this information we may be unable to arrange a journey.

Website operation and analytics

The server processes technical data, such as IP addresses and request times, to deliver and protect the website. Our legitimate interest is maintaining a functioning, secure website. Browser storage or essential cookies may remember language and privacy choices.

Analytics through Google Tag Manager loads only with your consent. Advertising tracking permission is not granted automatically. Your analytics choice is stored in your browser for up to 180 days. Change it through “Cookie settings” in the footer; declining prevents analytics from loading.

Providers and retention

Hosting, communications and email providers may process data as needed to provide their services. External links, including WhatsApp and Facebook, are subject to the respective provider’s privacy terms. If you allow Google analytics, data may be processed outside the European Economic Area under the provider’s applicable transfer safeguards.

Correspondence is retained as needed to handle your enquiry and journey. Documents subject to legal retention requirements are kept for the applicable statutory period. Retention depends on the purpose and legal obligations.

Your rights

You may request access, correction, deletion, restriction or portability where applicable. You may object to processing based on legitimate interests and withdraw consent. Please email us to exercise your rights. You may also contact the Lithuanian State Data Protection Inspectorate.

Contact form and spam protection

The contact form collects your name, phone number, email address, message and optional travel date. We use these details to reply and arrange your journey. The contact page uses Google reCAPTCHA to protect the form from spam. This service may process technical device and interaction data under Google’s Privacy Policy and Terms of Service. You can also contact us directly by phone or email.